Patient Information Sheet - Medical

MC Medical & Dental, Shop 10, 677 La Trobe St, Docklands  VIC 3008  //  Phone: 9988 2839, www.mcmedical.com.au

Dental Opening Hours:

Monday: 8:00am - 5:00pm
Tuesday, Wednesday: 9:00am – 5:00pm,
Thursday: 10:00am – 7:00pm,
Friday: 9:00am – 5:00pm,
Saturday and Sunday: 9:00am – 5:00pm.

Medical Opening Hours:

Monday: 8.00am - 6.00pm
Tuesday: 8.00am - 6.00pm 
Wednesday: 8.30am - 4.30pm
Thursday: 8.00am - 6.00pm
Friday: 8.30am - 6.00pm

After hours care is provided by The National Home Doctor Service. If you require a doctor outside of our operating hours please phone: 13 74 25. For all emergencies, please call 000. A report will be sent back to MC Medical & Dental to ensure continuity of care and appropriate follow-up.

Our Medical Fees:

The doctor's fees are time based:

  • Any consultation requiring additional services may be charged a procedural equipment fee of between $10-$80, Which could include dressings, bandages and suture materials, ECG, spirometry when required.
  • We have a mix of billing, including Bulk Billing options. Please discuss with our reception staff about any concerns.
  • Children under 16 years, Pension Card holders and Health Care Card holders are Bulk Billed.
  • Phone us for dental fees.

Follow up of pathology results:

We ask that patients attend for a follow- up consultation to discuss pathology, imaging and other test results, in order to ensure that each and every result is followed up appropriately.

The MC Medical & Dental Team:

Medical Doctors:
Dr Bill Crouch
Dr Kai Chang

Dentists:
Dr Weston Draper
Dr Sisi Zhu
Dr Yuan Xia

Practice Management, Front Desk and Nursing team:

Carole Smith
Yong Ou
Sammy Tran

Home and Non-Urgent after-hours visits:

Schedule permitting, home or after-hours visits are available for patients. The fee for home visit within standard hours starts from $120.00 within the M Docklands Building.

Call 13 SICK for an after-hours home visit.

Appointments:

Here at MC Medical and Dental we schedule our consultations on appointment system basis, however we are happy to accommodate walk in's depending on the urgency and GP availability.

Our nurse on duty will assess any walk-in appointments to their urgency prior to a consultation with our GP.

We can offer longer appointments. When possible we require the patient to notify upon booking the appointment if they require a longer consultation.

Interpreter access:

Interpreter/translating services are available for all non-English speaking patients at no extra cost if you hold a Medicare card. Ask staff if you qualify prior to your visit.

We encourage patients to utilise this service to avoid any language or interpretation difficulties between doctor and patient in relation to your medical care.

Please make an appointment with Reception for this service.

 

Complaints and compliments:

We welcome your feedback and comments on your experience in our clinics. In the event you have a complaint/complement about our service, these can be addressed to The Practice Manager, MC Medical & Dental and every attempt will be made to resolve any issues. If you do not feel that your concerns have been adequately addressed, please contact The Office of the Health Services Commissioner on 1300 582 113,

Or by mail: Health Services Commissioner, 26th Floor, 570 Bourke Street, Melbourne. 3000

Privacy:

MC Medical & Dental take their obligations under the Victorian Health Records Act 2001 and the Commonwealth Privacy Act 1988 seriously. Only members of the professional team involved in your health care will have access to your personal information. We collect information from you so that we may properly assess, diagnose, treat and be pro-active in your healthcare needs. This may include:

  • Disclosure to others involved in your healthcare, including treating doctors, pathology services, radiology services and other specialists outside this medical practice. This may occur through referral to other doctors, or for medical tests and in the reports or results returned to us following the referrals
  • Disclosure to enable recording on medical registers (example the diabetes register or Pap test register)
  • Administrative purposes in running our medical practice, including our insurer or medical indemnity provider, and quality assurance and accreditation bodies
  • Billing purposes, including providing information to the Health Insurance Commission (Medicare) and other organisations responsible for the financial aspects of your care
  • Images taken at this clinic may be used for the purposes of research, education and referral for opinion. These images will always be de-identified.

You can request a copy of our privacy policy, which includes information about the collection, use and disclosure of your health information. Or view online here.

Contacting our Clinic:

For all appointments and general enquiries, etc. please contact us by telephone:
03 9988 2839

If you need to speak with your doctor please inform our reception staff. Please note that it may not be possible to speak directly with your doctor at the time of your call and if this is the case, a message will be forwarded to your doctor for follow up.

Please be aware that we do not communicate via email with individual patients as it is not possible to guarantee the protection of your privacy.

Reminders & Recalls

As part of our ongoing patient care, our practice provides patients with reminders for Health Checks, Skin Checks, Immunisation, and Pap Smears. Please notify our reception staff if you do not wish to receive this type of information from our clinics.

For follow up of test results, you will be informed of approximately when your results will be back & to make an appointment to obtain test results. Our staff may also contact you via telephone to let you know if the doctor has requested to see you. All urgent results will be followed up with the patient directly.

If you have any questions after reading this information, please do not hesitate to speak with one of our team.

 

Parking

Paid off-street Parking is available within short distance to the practice starting at $14/day. Call reception for further advice.

 

 

Services

General Consultations
Vaccinations
On-site pathology
Health assessments
Diabetes management
Skin checks

·   

Opening hours

Mon: 8:00am – 5:00pm
Tue: 8:00am – 5:00pm
Wed: 8:00am – 5:00pm
Thu: 8:00am – 7:00pm
Fri: 8:00am – 5:00pm
Sat: 9:00am – 5:00pm
Sun: 9:00am – 5:00pm

 

About us

MC Medical & Dental clinic is located in the heart of Docklands, right near Melbourne's bustling city. The clinic is fully equipped to help with health and dentistry needs. Our friendly doctors truly care about your health and wellbeing.

You can book your medical or dentist appointments online.  Enjoy your first visit to our medical doctor Bulk Billed.  Children under 16 years and Concession Card Holders always have their GP doctor appointments Bulk Billed.

Contact Us

MC Medical & Dental
Shop 10, 677 La Trobe St
Docklands  VIC  3008

1800 962 181